There is no need to be concerned about using your credit card online. It’s very safe. The system we use is called MyGate. This is one of two secure online credit card platforms that have been approved by all banks. My Gate has a watertight level of security and operates behind an SSL (secure socket layer) Certificate. All your details entered on the payment page are encrypted and cannot be seen by anyone. Credit card details are completely confidential and safe. MyGate is fully PCI-Compliant which means they have gone through rigorous testing and certification to ensure information is not prone to attacks or theft.
Q. Is there any other way to make payment besides using a credit card?
The easiest and most efficient way is to pay with your credit card as your payment will reflect in our account immediately and we can process your order instantly. However, we also have an internet banking option available. This means you can pay via EFT and email proof of payment to email@example.com. The only drawback is that we have to wait until the payment reflects and, depending on who you bank with, this can take up to 3 days and only then we will be able to fill the order.
Q. Do you deliver anywhere in South Africa?
Yes. We deliver almost anywhere in South Africa using a courier company called Fedex. Delivery is straight to your door and is trackable, safe and efficient. Delivery prices vary according to area, for instance very remote areas may be slightly more expensive than city areas. You can expect your order in 2 to 7 days from day of despatch. A list of areas and corresponding delivery prices is available upon checkout.
Q. Do you deliver to other countries outside of South Africa?
Yes, all countries outside of South Africa. International customers will be informed of the delivery charges after which they can continue with payment.
Q. How soon can I expect my order?
Two to 4 days from despatch depending on where you live. International customers, please wait up to 23 working days depending on customs. Central areas will be quicker than remote areas.
Q. What is the delivery cost?
The standard local delivery cost could be anything from R55 to R250 in the Western Cape depending on the area and as long as it is under 15kg. If you want a very speedy overnight option we are happy to quote you, email your request to firstname.lastname@example.org. If you have an account with a courier company you prefer to use, we will accommodate you.
Q. How do I make a purchase?
A. IN BRIEF: CLICK ONLINE SHOP / SELECT PRODUCT / ADD TO BASKET / go to CHECKOUT / fill in PAYMENT DETAILS / click PLACE ORDER
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Q: When is the online shop open?
Naturally our online shop is available 24/7 but we process orders and answer queries from Monday to Saturday, 9am to 5pm (except on Public Holidays). If you are shopping in the middle of the night, your order will be processed the very next morning, except for Sunday mornings. Once we receive payment we dispatch your order within 24 hours. In the rare instance where we happen to be out of stock we will contact you immediately.
Q. How do my purchases get delivered?
1. Our chosen courier company will deliver your order to your preferred address. Deliveries take place from Monday to Friday between 9am and 5pm. There are no deliveries during weekends and Public Holidays. If you are going to be at work during this time, we will happily deliver to your work address, just remember to select that as your delivery address. If there is no one home when delivery takes place the courier company will phone you to make alternative arrangements.
2. You can choose to collect directly from the store, if you select that option, a map will open up that directs you to your nearest collection point.
3. If you select a different courier or you prefer us to use Postnet or the post office, this will take between 7 and 14 days.
Q. Do I have to personally receive my order?
No, whoever is at the selected delivery address can sign for your order and receive it on your behalf.
Q. How long does delivery take?
By courier - 2 to 3 working days from despatch, Post Office up to 14 working days
Q. What is a wish list?
Our website enables you to record all the goodies you want in a‘wish list’. You can then order all or some of them at month end or you can mail the list to your friends for birthday, baby showers, wedding and kitchen tea ideas.
Q. What is a favourites list?
There are some products you will always need and will buy on a regular basis. These can be loaded onto a list for easy ordering. Instead of clicking on the same product each time you order, just add your‘favourites’ list to your basket.
The MyWellness account lets you add your favorite items to a personal shopping list to help with future purchases. It also keeps your shopping history and subscribes you to our promotional offers.
Q. Can I order a gift voucher and have it sent to the recipient?
Yes, all you do is to type in the value you want and a short message you would like to go with it. Unfortunately you can’t order online using a gift voucher as your payment as we need to physically swipe the voucher for it to work.
Q. Can I get a gift voucher for the WellSpa and/or WellCafe?
Yes, our gift vouchers are valid for any of our stores and at our in-store departments like the WellCafe and WellSpa.
Q. Is there an expiry date on your Gift Cards?
Yes, you have a whole year to take advantage of your Gift Card. After that, it expires.
Q Can I write a personalised message?
Yes, there is a space available for a personalized message. When ordering a Gift Card online you can even stipulate if you want your message hand written or printed.
Q. How can I track my order?
Once your order has been dispatched we will send you an email that contains your waybill number and the web address so you can personally track progress on your delivery.
Q. What happens if my goods arrive broken?
Please contact us so we can address the matter immediately. We are here to help you and sort out any problems you may have.
Q. Do you take returns?
Yes. Most goods can be returned with a valid reason. There are certain goods we will not take back, like products that have been used, products to do with personal hygiene and products like CD;s, DVD’s, Books and pharmacy scripts.
Q. What happens if my order never arrives?
Please contact us, and we will follow it up for you using the waybill number if by courier or using the registered mail number if sent via the post office.
Q. Do you deliver big items like a therapy bed?
If it is listed on our online shop, yes, we will deliver it. If there is something special you need like a therapy bed, we will notify you with a quote for delivery.
Q. Is there a minimum order amount?
No, but bear in mind you pay a standard courier fee so make the most of the situation by ordering everything you need at one time.