100% SECURE

Online Shopping

FREE DELIVERY

on orders over R350*

Help & Support

Terms & Conditions

Website Terms & Conditions of Use Relating to WWW.WELLNESSWAREHOUSE.COM

These Terms & Conditions (“the Terms & Conditions”) govern your (“the User”) use of the Wellness Warehouse (“Provider”) website located at the domain name http://www.wellnesswarehouse.com (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms & Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.

Electronic Communications

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

E-Commerce & Privacy

The Website http://www.wellnesswarehouse.com sells various products online. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances.

The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.

Credit Card Acquiring – Payment Gateway

Credit Card Transactions are acquired by MyGate Communications (Pty) Ltd, a registered systems operator and payment gateway in South Africa. Card Holders may go to www.paygate.co.za to view PayGate’s security policy.

Refund and Return Policy

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs.

The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Managing Director, Sean Gomes, email:onlineshop@wellnesswarehouse.com

Updating of these Terms & Conditions

Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms & Conditions from time to time. Changes to these Terms & Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms & Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms & Conditions, including such changes or updates.

Copyright and Intellectual Property Rights

Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms & Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

Limitation of liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

Privacy: casual surfing

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

Choice of Law

This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms & Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms & Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms & Conditions, and the remainder of these Terms & Conditions shall continue in full force and effect. These Terms & Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.

Social Media Competitions

  • The Wellness Warehouse Hamper competition will run every second Wednesday. Accurate dates can be found on the competitions page.
  • Clear instructions on how to enter will be supplied on the competitions page as well as on the Wellness Facebook page.
  • One winner will be chosen for this competition.
  • Prizes are non-redeemable for cash.
  • The promoters of the competition will be stipulated on the Wellness competition page.
  • The Competition is open to SA residents who are over 18 years of age.
  • Wellness Warehouse will attempt to contact winners via Social Media within one week of selecting the winner. If a winner cannot be contacted after 3 attempts or if sufficient identity verification is not provided, Wellness Warehouse reserves the right to draw a replacement winner.
  • Judges decision is final and no correspondence will be entered into.
  • Should the Promoters be unable, for any reason whatsoever, to supply the specified prizes, the Promoters reserve the right to substitute the advertised prize (or any element(s) of the advertised prize) for an equivalent value prize.
  • If the Promoters suspect foul play by any participant they are entitled to disqualify the participant with immediate effect. The Promoters’ decision regarding this matter is final and no correspondence on this matter will be entertained.

Online Promotions

Online Promotional offers available at Wellness Online Store Only. Available to Rewards Customers only. Offers available in indicated dates and times only or while stocks last. Refunds will only be given on sale price, not the original price.

Newsletter competition pop-up

Any user who enters the Wellness Warehouse competition via a pop-up on the website (www.wellnesswarehouse.com), will be required to submit their personal details (Name, Email address) and accept a tick box to subscribe to the Wellness Warehouse newsletter for a valid entry. Users who opt-in will then be added to the Wellness Warehouse newsletter database. Data will not be sold to or used by any 3rd party suppliers.

Unfortunately we are out of stock, but don't worry!
If you fill in your details below, we will notify you the moment we have stock again

×

or

Don't have an account? Click below to register.

×

or

Don't have an account? Click below to register.

×

Oops! Unfortunately there seems to be an error with your payment.

Please try again, otherwise contact us for help.


Error Message:

×

SnapScan is a cashless and cardless payment method that lets you pay securely with your smartphone. You can use the app on iPhone, Android and most BlackBerry phones.

If you don't have Snapscan installed, you can download it here

To use SnapScan, choose it from our list of payment options. Open the app and scan the QR code on your screen. Follow the instructions on your phone. Once payment has been made successfully, click the "I have made payment. Place order" button.

If you have any questions, don’t hesitate to contact us.

×

Are you sure you want to cancel this recurring order?

×
×
Item has been added to your cart.
Continue shopping
×
Item has been removed from your cart.
Continue shopping
×

Unfortunately we don't have enough stock.
Continue to add to cart.

Should you wish to purchase more, please contact us at onlineshop@wellnesswarehouse.com
and we will do our best to organise more stock for you.

×

Unfortunately we are out of stock.

Should you wish to purchase more, please contact us at onlineshop@wellnesswarehouse.com
and we will do our best to organise more stock for you.

×

×
×

or

Don't have an account? Click below to register.

×

Create new wishlist


×

Add to wishlist


Select wishlist

×

Send via Email


×

Are you sure you want to delete "{wishlist_name}" wishlist?

×
×