Our perspective is unavoidably shaped by our current circumstances, which form the lens that filters our view of the world. As I sit here today, facing a multitude of uncertainties, it becomes apparent just how much context matters.
As much as we can speculate, nobody really knows what COVID-19 will mean for our way of life going forward. What have we been taking for granted? Which changes will be temporary, and which will be permanent? What will we willingly leave behind, and what will we fight to keep? It is easy to let uncertainty make us fearful, but I believe that it is absolutely imperative to maintain hope. I take comfort in the fact that there is a growing and unstoppable awareness taking root. COVID-19 has exposed many injustices, and there is much that needs to be changed. Luckily, many are actively embracing the positive adaptation that is needed to overcome fear and uncertainty. This crisis really does have the capacity to transform our society and planet for the better.
When we first set out to navigate the unfolding crisis, we made a simple commitment to our team members and our customers: we would do all that we possibly could to provide and maintain a sense of stability and continuity. With this in mind, we made it our goal to sustain - and even grow - employment at a time when so many had been facing job loss. As for our loyal customers, we were determined to continue to provide access to advice that they could trust and products on which they could depend. This hasn’t always been easy, and there have been setbacks that we simply couldn’t control, such as severe disruptions to local and international supply chains. I would like to thank each and every one of you for your continued support and patience throughout this crisis. We are seeing a stabilisation of supply chains and working practices, but we are also aware that they remain highly susceptible to disruption.
We also understand that, as an organisation, Wellness Warehouse has a responsibility to a wider group of stakeholders, including the communities in which we operate. While all of us are susceptible to the risks and difficulties of COVID-19, our resources and the ability to navigate its consequences vary massively between different demographics. This is why, in addition to our commitment to team members and customers, we have also been actively involved in community outreach by donating face masks, hand sanitiser and food to local charitable initiatives recommended by you. Our intention is for this project to continue to evolve and grow beyond the scope of COVID-19.
Unsurprisingly, online demand has increased significantly during lockdown, but we have been able to adapt quickly thanks to a combination of investment in people and infrastructure, as well as some very long hours and weekends worked by our amazing team. I’m pleased to say that online delivery times are back to normal, and that a range of new features is being implemented that will help to make your online shopping experience even smoother. Furthermore, our online Ask Our Wellness Consultant helpline now offers remote access to the same level of expert advice that you are accustomed to receiving in our stores. All you need to do is email your product and health queries to [email protected], and one of our Wellness Consultants will be in touch to assist you.
Although the project has been delayed due to lockdown restrictions, we are excited to announce that our newest store will soon be opening in Riverside Shopping Centre, Bryanston. This follows the opening of branches in Nicolway and Dainfern Square in March. The opening date for our Riverside store will be confirmed in due course, together with details of the other new stores that we are planning to introduce later this year. We have been overwhelmed by the positive response to our new outlets, and we remain as committed as ever to helping more people take control of their health and wellbeing.
Preventative healthcare and a holistic approach to wellbeing have never been more important, and it brings us such joy to play our part in your journey to living life well.
Yours in Wellness,