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Help & Support

Wellness Warehouse Refunds & Returns Policy

If you are not satisfied with your purchase, you may return it within 30 days for a refund, replacement or exchange if:

• You have the original till slip

• The item is unused

• The item is in its original, undamaged packaging

Note:

• Refunds will be made using the same method as the original form of payment

• Certain items cannot be exchanged for safety and hygiene reasons

• Gift vouchers cannot be refunded

Defective goods can be returned within 6 months of date of purchase if:

• You have the original till slip

• The goods have been used for their intended purpose and cared for as per the instruction manual

Note:

• You will have the choice to have returned goods repaired, replaced or refunded

• We reserve the right to send returned products for further assessment

Please note that, due to the courier costs on our side, we are unfortunately unable to refund the R50 delivery fee should you choose to cancel your order.

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SnapScan is a cashless and cardless payment method that lets you pay securely with your smartphone. You can use the app on iPhone, Android and most BlackBerry phones.

If you don't have Snapscan installed, you can download it here

To use SnapScan, choose it from our list of payment options. Open the app and scan the QR code on your screen. Follow the instructions on your phone. Once payment has been made successfully, click the "I have made payment. Place order" button.

If you have any questions, don’t hesitate to contact us.

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Should you wish to purchase more, please contact us at support@wellnesswarehouse.com
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