Shipping & Delivery

Orders within South Africa

	Door-to-door	Pargo	Click & Collect @ Kloof	Expedited
What is it?	The courier service will collect the parcel from our depot in Cape Town and deliver to your residence or place of work.	A collection service that allows parcels to be sent from Wellness Warehouse to over 2 500 points nationwide (including many outlying areas) for customers to collect. Find a pickup point near you: https://pargo.co.za/find-a-store/ Please note that during lock-down, there will be a reduced number of stores available for selection of Pargo collections.	Upon placing your order, you can choose to collect from the offered collection points, currently being only the Kloof Store at Lifestyle Centre, Gardens, Cape Town.	This options is currently not available. The courier service will collect the parcel from our depot in Cape Town and deliver to a direct address, provided it is within a city centre.
When do I get my order?	Please note that during lockdown period, there is a delay in fulfilling orders of up to 7 working days. Deliveries are made during working hours. Normally, delivery can take anything from 24 to 72 hours (if you are in an outlying area). This does not include public holidays and weekends. Keep in mind that certain extreme outlying areas are only serviced by our courier on specific days of the week. We deliver during normal working hours.	Delivery to the shop/collection point takes 3 - 5 working days after shipping.	Please note that during lockdown period, there is a delay in fulfilling orders of up to 7 working days. Your order will be ready to collect within 2-3 working days.	Delivery will take place before 5 pm the following working day. We deliver during normal working hours.
What is the cost?	Delivery to main city centres is R60 when ordering to the value of less than R400, and free for purchases over R400. If you are in an outlying area, you will pay R150 regardless of how much you spend. Fill out your shipping details at checkout for the system to quote you according to your area.	This delivery option costs R50 when ordering under R400, and is free when ordering over R400.	This is a free option.	R250 for overnight deliveries to main city centres. Outlying areas can be quoted separately offline.
What are the benefits?	Fast delivery that is done at your physical location - be it home or work.	Nationwide collection points offered at a great price point, no matter where you are in SA. Collect when it's convenient to you.	Collect if it is convenient for you. Supplement your online order with fresh produce or other health products.	Fast, next day delivery to your door.
Can I track my order?	Tracking details are sent via dispatch email from Wellness Warehouse. The tracking link will tell you when you are due to receive your order.	Tracking details are sent via dispatch email from Wellness Warehouse. The Pargo website allows you to track the progress of your parcel.	Once your order status is changed to shipped, it means that your order is ready for collection. You can email [email protected] to get a status update	Tracking details are sent via dispatch email from Wellness Warehouse. The tracking link will tell you when you are due to receive your order.