LIVE LIFE WELL REWARDS PROGRAMME


TERMS AND CONDITIONS

GENERAL

  1. The Live Life Well Rewards programme (“LLWRP”, “the Programme”) is brought to you (“the Member”) by Wellness Warehouse (“us”, “we”).
  2. By joining the LLWRP, you are agreeing to these terms and conditions, as amended from time to time by us. These terms and conditions constitute an agreement between you and us, and govern your and our rights and obligations as a registered member of the programme. It is therefore important that you read, understand and agree to these terms and conditions.
  3. Should you not agree to be bound by the terms and conditions, you must notify us via email at [email protected] or visit any store and inform one of our store staff members that you do not wish to be bound.
  4. We reserve the right, from time to time, to restrict, terminate, suspend or alter aspects of the programme and these terms and conditions with or without prior notice to you. Any changes will be effective immediately, unless stated otherwise. We will attempt to notify you of any major changes, but will not be held liable for any failure to do so. Should we decide to terminate the porgramme, this will not affect any points earned or cashbacks issued to you prior to the date of such termination.
  5. We shall be entitled to cede, assign, delegate or in any other way dispose of any or all of its rights and obligations in terms of the LLWRP without your prior consent.

REGISTRATION

  1. Membership to the programme is free – you do not need to purchase any of our goods or services in order to register as a member.
  2. To sign up to the programme, you must be 18 (eighteen) years or older.
  3. You may register at any of our stores or online by clicking here.
  4. You may only have one active membership at any time.
  5. To successfully register as a member, you will need to provide us with the following information: your full name and surname, date of birth, cellphone number, email address and consent to market to you. From time to time, you may be required to provide proof of identification.
  6. You will receive one programme membership card upon successful registration – multiple cards will not be issued. This membership card remains our property at all times, and we reserve the right to decline and withdraw membership cards at any time.
  7. If you lose your membership card or if it is stolen or misplaced, you will be able to receive a new card by visiting any store. You should notify us immediately if this happens. We will not be held responsible or liable for any unauthorised use of your card in the event that it is lost, stolen or misplaced. You will need to positively identify yourself as an existing member in order to receive a new card.
  8. You may terminate your membership at any time by notifying us via email at [email protected] or by visiting any store and informing one of our store staff members that you wish to terminate your membership.
  9. We reserve the right to terminate your membership at any time if we believe that you have participated fraudulently or contravened these terms and conditions or the law in general.
  10. Our employees are eligible to join and participate in programme.

BENEFITS

  1. The benefits we offer you are not transferable to other members.
  2. As a registered member, you will earn LLWRP points for making purchases in store or online. We reserve the right to make certain products exempt from the earning of points. No points will be earned in respect of any products where the earning or awarding of such points are prohibited by any legislation in the Republic of South Africa.
  3. Pensioners earn triple points on a Wednesday for in-store and online purchases.
  4. The LLWRP is a 3-tiered programme. The purchases that you make at Wellness Warehouse in any given calendar month will determine the earn rate at which you are rewarded. For more information on how these 3 tiers work together with examples of how to progress through the tiers, see the "TIERING SYSTEM EXPLAINED" section at the bottom of this page. 
  5. In order to earn LLWRP points, you will need to present your membership card to our cashiers at the stores or enter your card details online when making an online purchase. Only one membership card can be presented for each transaction.
  6. No points can be allocated retroactively, and points cannot be allocated for a previous purchase where the LLWRP membership card was not presented, or entered online.
  7. Each point is worth R0.01 / 1 cent. All points that you earn will automatically be converted into cashback by us.
  8. Once your points have been converted into cashback, the cashback can be redeemed by you as payment for purchases at any Wellness Warehouse store in South Africa or online. Your points and/or cashback cannot be used to purchase gift vouchers.
  9. If you do not earn points and/or if you do not redeem any cashback for a period of 36 (thirty six) months, your account will be deemed to be dormant. The unredeemed cashback balance in your dormant account will expire and be reclaimed by us, and as a result your cashback balance will have a zero balance. We will not close your LLWRP account.
  10. In addition to the points and cashback that you earn as a member of the programme, you will also receive other benefits, including promotional and special loyalty member discount offers on a range of merchandise, which will be communicated to you from time to time. These promotional offers may include additional terms and conditions, which will be communicated as part of the offer. All promotional offers are subject to availability, which may vary between stores.

 

PERSONAL INFORMATION

  1. By signing up for the LLWRP, you are consenting to us using your personal information for the purposes of the LLWRP and to communicate with you in relation thereto. You are, in addition, signing up to receive our newsletters and marketing mailers. Should you not wish to receive any communication from us, you are able to unsubscribe. Alternatively, send an email to [email protected] and we will remove you from the mailing list.
  2. By signing up for the LLWRP,  you are consenting to and opting in for your personal information to be shared with MyReceipts for the purposes of automatically issuing you digital receipts post transaction
  3. In order to keep you informed of your LLWRP points and cashbacks and to communicate with you, Wellness Warehouse has to (a) process your personal information (as defined in POPIA, Act 4 of 2013) (“PI”); (b) share your PI within the Wellness Warehouse group of companies; (c) share your PI with third parties who have a strategic marketing relationship with Wellness Warehouse; (d) send you information and marketing material (printed and electronic) to inform you of special offers and products that may be of interest to you, and (e) send you marketing material from third parties who have a strategic marketing relationship with Wellness Warehouse.
  4. By applying to become a LLWRP member, you consent to (a) your PI being processed by Wellness Warehouse; (b) PI being shared within the Wellness Warehouse group of companies; (c) your PI being shared with third parties who have a strategic marketing relationship with Wellness Warehouse; (d) receiving information and marketing material (printed and electronic) informing you of special offers and products that may be of interest to you; and (e) receiving marketing material from third parties who have a strategic marketing relationship with Wellness Warehouse.
  5. The information provided to Wellness Warehouse by you when signing up for the LLWRP is processed and recorded in Wellness Warehouse’s computer system.
  6. You have the right, in accordance with POPIA, to (a) obtain access to your PI held by Wellness Warehouse; (b) request the correction, destruction or deletion of your PI held by Wellness Warehouse; and (c) object to the processing of your PI. It furthermore remains your responsibility to inform Wellness Warehouse of any changes to your PI.
  7. You may opt out of any direct marketing received from Wellness Warehouse should you so elect, by notifying Wellness Warehouse thereof in writing, by sending an email to [email protected]arehouse.com.
  8. In addition, you may object to your PI being shared with third parties who have a strategic marketing relationship with Wellness Warehouse by notifying Wellness Warehouse in writing of such objection by sending an email to [email protected]. If you object to your PI being shared with third parties who have a strategic marketing relationship with Wellness Warehouse, prior to the PI being shared with such third parties, Wellness Warehouse will not disclose your PI to such third parties. If you object to sharing of your PI subsequent to the information being shared with such third parties, Wellness Warehouse will instruct such third parties to destroy or delete all records of your PI and to refrain from retaining any record thereof.

TIERING SYSTEM EXPLAINED

As a registered Live Life Well Rewards (LLWR) member, you will earn rewards points for making purchases in store or online.

Each point is worth R0.01 / 1 cent. All points that you earn will automatically be converted into cashback by us.

The LLWRP is a three-tiered programme. The purchases that you make at Wellness Warehouse in any given calendar month will determine the earn rate at which you are rewarded.

The earn rate tiering works thus:

1.       Spend up to R1 000, and get 1% back

2.       Spend R1 000 to R2 999, and get 2% back

3.       Spend R3 000 or more, and get 3% back


You will earn the full points on the purchase that sees you reaching a new tier.

For example:  

Month 1 spend

1.       First purchase: R400 – earn 1% (R4)

2.       Second purchase: R300 – earn 1% (R3)

3.       Third purchase: R600 – earn 2% on the full R600 (R12), as this was the purchase that elevated you to the next tier.

4.       Fourth purchase: R2 500 – earn 3% on the full R2 500 (R75), as this was the purchase that elevated you onto the next tier. 

TOTAL EARNED: R94

Note: in the above example, the fourth and final purchase for the month resulted in ‘closing off’ on tier 3 status, and earning 3% back. This means that the following month (month 2), your purchases will continue to receive 3% back. At the end of that month, your spend will be calculated for the month, and this will determine if you remain on tier 3, or if you fall to a lower status for the following month (month 3).


Month 2 example spend:

  1. First purchase: R600 – earn 3% (R18)
  2. Second purchase: R200 – earn 3% (R6)

TOTAL EARNED: R24

As the collective spend for month 2 was only R800, you will now fall back into the first tier (<1 R1 000), earning 1% back on all purchases for month 3. And so the process continues.

In order to earn LLWRP points, you will need to present your membership card to your cashiers in store, or enter your card details online when making an online purchase.

Once your points have been converted into cashback, the cashback can be redeemed by you as payment for purchases at any Wellness Warehouse store in South Africa or online. Your points and/or cashback cannot be used to purchase gift vouchers.

If you do not earn points and/or if you do not redeem any cashback for a period of 36 (thirty six) months, your account will be deemed to be dormant. The unredeemed cashback balance in your dormant account will expire and be reclaimed by us, and as a result your cashback balance will have a zero balance. We will not close your LLWRP account.